Return Policy

Product Returns (Non-Prescription Items)

If our products and customer service haven’t helped you, we’ll accept returns within 30 days of purchase—no hassles.

Simply initiate the return here within 30 days of purchase.

Once we receive the product back at our warehouse, we’ll refund your full purchase price.

Customers are responsible for properly packaging, printing the return label, and shipping the products.

We accept all major shipment methods (USPS Priority Mail is usually most reliable and affordable).

Intimate Rose is not responsible for returns lost or damaged in transit.

Refunds will be applied to your original payment method (Credit Card, PayPal, Check/Money Order). Please allow up to two weeks for processing.

Telehealth Services (Prescription-Based Programs)

We aim to make things simple and transparent. Because medical care and pharmacy resources are committed as soon as you begin, cancellations and refunds work as follows:

Cancellations
-- You may cancel your subscription at any time.
-- Cancellations stop future charges, but payments already processed cannot be refunded.
-- To avoid the next billing, cancellations must be received at least 72 hours before your renewal date.

Refunds
Refunds are only offered in limited cases:

--Medical Disqualification – If our licensed provider determines you are not medically eligible for treatment.
--Billing Error – If a duplicate or incorrect charge occurs.
--Pharmacy/Shipping Delay – If your medication hasn’t shipped within 21 days of provider approval.
--Damaged Medication – If medication arrives damaged or overheated as defined by our medical team, we’ll send a replacement at no cost (refunds are not available in this case).

Refunds are not available once your intake form is submitted (unless medically disqualified), after medication has shipped, or once a subscription renewal has been processed.

We stand by our products and services—and our entire purpose is to help you feel better. That’s our promise to you.